i am incredibly disappointed in the hp warranty experience, the technician there was not qualified

[crankylama]

I recently had an experience with an HP repair center that left me feeling frustrated, angry, and disappointed. The technician who "assisted" me clearly didn't care about anything I had to say, blamed me for putting my laptop in hibernate mode, and ultimately failed to fix the issue. To make matters worse, my laptop wasn't even registered in their system, so it sat untouched for a week before I received it back, completely unexamined.

The entire process was an absolute nightmare, and it's easily one of the worst out of warranty repair center experiences I've ever had. Not only was the technician completely unhelpful and dismissive, but the quote I received for a motherboard replacement was a staggering 13,000 EGP.

It's unacceptable that a company like HP, with a reputation for quality products, would allow their repair centers to operate in such a shoddy and unprofessional manner. It's clear that their focus is on taking advantage of customers rather than providing the service and support they promised.

Needless to say, I will not be returning to this repair center, and I caution anyone who may be considering using their services to think twice. It's simply not worth the headache, frustration, and expense. HP needs to do better, and they need to hold their repair centers accountable for providing the level of service and support their customers deserve.

[Treeko]

Hi @crankylama 

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

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Take care and have a good day.

Treeko
HP Support
 

[crankylama]

yeah i replied to you i apologize about my late reply