i bought a hp pavilion 14 laptop an year ago. now it shows me to replace battery

[abhi-119]

i bought a hp pavilion 14 laptop an year ago. now it shows me to replace battery

[Hawks_Eye]

Hi @abhi-119 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thank you for sharing that—it’s understandably disappointing to see a battery replacement warning on a relatively new laptop. 

Let’s walk through a focused set of steps to confirm the battery’s condition and rule out any calibration or firmware-related issues before considering replacement.

Step-by-step guide to troubleshoot battery replacement warning

 

1. Perform a Hard Reset

This clears embedded controller glitches that may misreport battery status.

• Shut down the laptop completely.
• Disconnect the charger and all peripherals.
• Press and hold the power button for 15 seconds.
• Reconnect the charger and power on.

 

2. Run HP Hardware Diagnostics for Battery Health

This provides a detailed battery condition report.

• Press Esc repeatedly at startup, then press F2 to open HP PC Hardware Diagnostics UEFI.
• Select Component Tests > Power > Battery.
• Review the results:
  • Primary Battery: Passed = battery is healthy.
  • Primary Battery: Replace = battery has degraded below usable thresholds.

You can also run the test from Windows:

• Download HP PC Hardware Diagnostics for Windows.
• Install and run the Battery Check.

 

3. Update BIOS and Power Drivers

Outdated firmware can misreport battery health.

• Visit the HP Pavilion 14-dv2000 Drivers page.
• Download and install the latest:
  • BIOS Update
  • System Event Utility
  • Power Management Driver
• Restart your system after installation.

 

4. Calibrate the Battery (if test passed but warning persists)

If diagnostics say the battery is fine but the warning remains:

• Charge the battery to 100%.
• Let the laptop idle or use it until it shuts down from low battery.
• Leave it off for 2 hours.
• Plug in and charge uninterrupted to 100%.
• This helps recalibrate the battery level reporting.

Let me know what the battery test result shows—I’ll help you interpret it and guide you further if needed.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye