i cannot access my laptop the port and battery have been changed and it is not them.

[lynne252]

my laptop stopped working, we checked the charging port and battery, so nothing, so we have remove the harddrive to retreive data, we cannot see the date and want to know if it is bitlocked or encrypted and do we need some kind of password to be able to  retreive the data.

[Max3Aj]

@lynne252, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Since you've removed the hard drive from your HP Pavilion Laptop 14-dv1000 and are trying to access its data, here's how to check if it's BitLocker encrypted (which is highly likely on Windows 11 systems, especially if the laptop had a Microsoft account signed in or Secure Boot/TPM enabled):

How to Check If the Drive Is BitLocker Encrypted

Connect the hard drive to another Windows computer using a SATA-to-USB adapter or docking station, then:

1. Open File Explorer – The drive may appear with a lock icon and prompt you to unlock it.
2. If BitLocker is enabled, you'll get a message like:

"This drive is BitLocker protected. Enter the recovery key to unlock it."
 

Alternatively:

1. Press Windows + X → Select Disk Management.
2. Right-click on the volume (your external drive) → Select Properties → Go to the General or Volumes tab to see if it's "BitLocker Encrypted".

If It Is BitLocker Encrypted

You will need one of the following to access the data:

• BitLocker Recovery Key
• Password used to encrypt the drive (if set manually).
• The original laptop with TPM and Windows login (if the drive was auto-unlocked before failure).

Where to Find the BitLocker Recovery Key

• Microsoft Account: Log in at https://account.microsoft.com/devices/recoverykey
• Printed/USB Copy: You may have saved it when BitLocker was enabled.
• Azure AD or IT Admin: If it’s a company-managed device, contact your IT admin.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support