i got a message saying Your harware need attention

[Vicky213]

i got a message on my system when i run the HP hardware Diagnostics. that there is some problem with the hardware . I dont know whats the problem actually, and i am trying to contact the HP support team , but not getting any resoponse.  

[Jay_G24]

Hi @Vicky213,

I'd like to help!

To assist better -

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• Did you make any changes to the settings of your PC prior to the issue?
• Could you share an image of the failure message you received?

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Vicky213]

No I haven't made any changes in the hardware. I have attached the copy of message 

  

[Jay_G24]

Please perform an extensive test and share the results -

You cannot use your computer during the test. The Extensive Test takes 2 or more hours to complete, depending on the system configuration. You can cancel at any time by pressing the esc key (Escape).

1. In Windows, search for and open the HP PC Hardware Diagnostics for Windows app.

   If this app is not on your computer, download the latest version from the HP Hardware Diagnostics website.

2. On the main menu, click System Tests.

3. Click the System Extensive Test tab.

4. Click Run once.

   While the test is running, the time remaining and test result for each component displays on the screen. The test can take 2 or more hours to complete.

5. If a component fails a test, click Troubleshoot.

6. Follow the on-screen instructions to attempt to resolve the problem, and then click Yes.

7. If the problem is not resolved, click Yes to contact HP Customer Support.

8. Write down or copy the failure ID (24-digit code) 

Let me know how this goes!

[Vicky213]

After performing this test only I came to know there is some issue with hardware

All the test were passed ther error was showing only to long drive that its failed , but it's not showing what's the issue. 

[Vicky213]

I have attached the screen shots for your reference.  Long drive self test error report

 

[Vicky213]

 attached the screen shot of error. I found error on in long self test drive. All others have passed 

[Jay_G24]

As this is a hardware issue, I’d recommend you contact HP Phone Support in your region regarding service options for your printer.

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill the web-form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

Hope this helps!

[Vicky213]

I have sent you private message with the location