• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎07-24-2022 02:04 AM

HP Recommended
Product: HP Notebook - 15g-dx0001au
Operating System: Microsoft Windows 10 (64-bit)

i have battery related issue ..it is drown immediately and it showing 0%

Category:
1 REPLY 1

‎07-24-2022 05:33 AM - edited ‎07-24-2022 05:34 AM

HP Recommended

Hello @suubham621 

 

Your battery is exhausted. You need to buy a new one.

 

(1) This is the notebook product specification:

https://support.hp.com/us-en/product/hp-15g-dx0000-laptop-pc/20395848/document/c06209446

The product number (p/n) is: 5HF11PA

 

(2) The battery is no longer sold by HP:

See HP Partsurfer:

https://partsurfer.hp.com/partsurfer?searchtext=5HF11PA

ub6424_0-1658668869575.png

 

(3) Please buy battery replacement for L11119-855

Search online ( amazon, ebay, ... )

 

Something like this:

https://www.amazon.com/HT03XL-L11119-855-15-CS0073CL-15-CS0053CL-15-DA0014DX/dp/B0964TC1LS

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.