i pluggged in my charger yet my laptop is not charging

[Ayeshakosgi09]

my laptop is not charging i tried pluging in several times but its showing no response and my laptop is about to die 

[Raj_05]

Hi @Ayeshakosgi09,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP laptop is not charging even though you've plugged in the charger, there could be several potential reasons for this issue. Here's a step-by-step troubleshooting guide to help you identify and possibly resolve the problem:

Check Power Outlet and Charger:

• Ensure that the power outlet you're using is working properly by plugging in another device.
• Verify that the charger is functioning by trying it with another compatible device if possible.

Inspect the Charging Cable:

• Examine the charging cable for any visible damage, like frayed wires or bent connectors.
• If you find any damage, replace the cable with a new one from HP or a reputable manufacturer.

Inspect the Charging Port:

• Check the charging port on your laptop for any debris, dirt, or damage that might be obstructing a proper connection.
• Gently clean the port using compressed air or a soft brush. Be careful not to damage the port further.

Perform a Hard Reset:

• Sometimes, a hard reset can help resolve charging issues. Turn off the laptop, unplug the charger, and remove the laptop's battery (if removable). Then press and hold the power button for around 15 seconds. Reconnect the battery, plug in the charger, and try turning on the laptop.

Update BIOS and Drivers:

• An outdated BIOS or drivers can cause hardware-related issues. Visit HP's official website to check for any available BIOS updates or driver updates for your laptop model.

Check Battery Health:

• If your laptop's battery is old or damaged, it might not hold a charge properly. Some HP laptops have built-in battery diagnostics. You can access these diagnostics by pressing a specific key combination during startup (usually F2 or ESC). Consult your laptop's manual for instructions.

Try Another Charger:

• If possible, try using a different HP-compatible charger to rule out any issues with the charger itself.

Test in Safe Mode:

• Booting your laptop into Safe Mode can help determine if any software or drivers are causing the charging problem. If your laptop charges in Safe Mode, it might indicate a software-related issue.

Check for Software Conflicts:

• Some software applications might interfere with charging. Uninstall any recent software that might be causing conflicts and observe if the charging issue persists.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support