i7 1355u hetaing and battery draning

rtjl · ‎07-23-2024

Hi I have issue with my laptop form 6 plus moths .. at first i had changed my keyboard due to Shakee key and when they replaced keyboard they burnt my ssd (idk ig its corrupted) from hp authorized service center and i lost my data and he changed my ssd and installed windows ..But after this happened my laptop started to heat a lot even if i open only few tabs and my battery started to drain alot where i use to get around 7+plus as its a evo chip now not even half of it ..they changed my fan, heat sink, and motherboard too but still its the same after all this ..my brattery capacity reamins 87% but why does it drain so fast???? i dont understand whats wrong i did reinstall my windows completely ..and if u people tell me its normal and blalal ..turst me i can this would be my last purchase from hp .. because i use to get 7 hours before and ur sales people told me i would get mim get 6 hours and now turns out to be fooled by u guys marketing it as "EVO" blah bruh..I hope it resolves at least through the community or else I'm forward to file for consumer court ..i hope u guys get me the help needed ..kudos to service team for excelent support..

Sneha_01 · ‎07-26-2024

Hi @rtjl,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I understand your frustration—having ongoing issues with your laptop can be incredibly aggravating. Given the extensive troubleshooting you've already done, let’s delve into a few potential areas that could still be contributing to the overheating and rapid battery drain:

1. Software and Driver Issues

Driver Updates: Ensure all drivers, especially graphics and chipset drivers, are up to date. Sometimes, outdated or incompatible drivers can cause performance issues and higher temperatures.
Background Processes: Check for any background processes or applications that might be consuming excessive CPU or GPU resources. Use Task Manager (Windows) or Activity Monitor (Mac) to identify and manage these.

2. Power Settings

Power Plan: Check your power settings. Go to Control Panel > Power Options and make sure you’re using the Balanced or Power Saver plan rather than High Performance.
Battery Settings: Make sure that battery saver options are enabled and that you aren’t using any high-performance settings unintentionally.

3. Thermal Paste and Cooling System

Thermal Paste: If the thermal paste was not reapplied correctly or if it’s dried out, it could lead to overheating. Given that the fan and heat sink were replaced, it’s worth checking if the thermal paste was properly reapplied.
Cooling System Check: Ensure that the cooling system is properly seated and that no air pockets or obstructions are affecting cooling efficiency.

4. BIOS/UEFI Settings

Update BIOS: Sometimes, BIOS updates can address issues related to power management and thermal control. Check HP’s website for any BIOS updates for your laptop model.
BIOS Settings: Ensure that the power management settings in the BIOS/UEFI are set to default or optimized settings.

5. Battery Calibration

Battery Calibration: Sometimes, recalibrating the battery can help. Let the battery drain completely until the laptop shuts off, then fully charge it without interruption.

6. Environmental Factors

Ventilation: Ensure that your laptop is being used on a hard, flat surface to allow proper ventilation. Using it on soft surfaces like beds or couches can block vents and cause overheating.

7. HP Software and Diagnostics

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

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Sneha_01- HP support

rtjl · ‎07-29-2024

All are done ..nothing is working now my motherboards is gone .. I'm getting blank screen.. I'm filling a consumers court case

Sneha_01 · ‎07-29-2024

Hi @rtjl ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out

1. Click on this link - https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!