-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- i7 9750H 100c while gaming (HELP)

Create an account on the HP Community to personalize your profile and ask a question
11-08-2020 03:30 AM - edited 11-08-2020 09:43 AM
I have an hp omen dc-1090tx which I just bought brand new about 6 months ago. The main problem in this laptop is the CPU overheating (not overclocked). This problem started happening about 3 months ago, and I have done various ways to solve it, but still can't.
some of the ways that I have tried:
- update all types of drivers (windows os, CPU driver, bios, etc.)
-cleaning the fan
-re-applying thermal paste
-play on a hard surface
-always play in low room temperature around (20-25c)
-does not open various apps while playing the game
-slightly lifted its laptop (hope that the air circulation can work smoother)
-performs cpu & hardware diagnostic (it says the component are OK)
-etc.
I also have a vacuum cooler which I use while gaming, and yes the temperature drops about (5-15c)
from 100-97 to 95-85c. I know that temperature is safe, but that's not fair. I still want my CPU temperature not to exceed 90c even when not using the vaccum cooler. I had doubts about the fan, and when I checked it turned out that the fan rpm was very different, when playing games, it ran 4000 rmp and other fans were even below 200rpm. maybe that's what caused the overheating.
if hp cant fix this, I will never buy an HP product again. if hp cant fix this.
Note: I don't want to undervolt my CPU, because I still want the maximum performance from the cpu.
You can see my cpu temperature while gaming in the top left corner of the image I've posted
100c
11-21-2020 02:54 AM
Welcome to HP Community
I have gone through your Post and I appreciate all your efforts and expertise in troubleshooting this issue
At this point I suggest you contact HP Support in your region for service options
1) Click on this link - www.hp.com/contacthp/
2) Select your product type below.
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Select the chat or get phone number options based on your preferences.
6) Fill the web-form and proceed further.
Thank you
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
KrazyToad
I Am An HP Employee