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- incorrect warranty date on HP printer and HP laptop

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03-28-2025 04:28 PM
I purchased an HP laptop and HP printer online from Costco on March 9, 2025 and both printer and laptop are showing an expiration date on the warranty of 07/07/2025. Clearly this is incorrect and needs to be corrected. This is now my 3rd attempt to have this corrected with no response and no correction. Who do I contact regarding this.
03-31-2025 08:18 AM
Hi @Mis_7
Welcome to the HP Support Community!
Thanks for posting your query! We're here to help you get back up and running.
The warranty at times gets accounted for the shell life period as well.
We have few steps to upload your invoice to get the warranty updated.
Go to the Product Warranty Check website. https://support.hp.com/us-en/checkwarranty
Select the country/region where the computer was purchased, type your serial number, and then click Submit .
1. From the HP Product Warranty Check results for your product, click Dispute this to display the Warranty validation form.
2. Type your contact information, and then select a Dispute reason.
3. If prompted to upload the proof of purchase, click Choose File, and then double-click the proof of purchase file to upload it.
Note: Make sure that the file does not exceed 2 MB and is an acceptable digital file format: .bmp, .doc, .docx, .gif, .jpg, .png, .pdf, or .zip.
4. Click Dispute warranty.
HP reviews the warranty status for your product and contacts you after the review.
Reference link: https://support.hp.com/us-en/document/ish_2534210-1364541-16
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Hawks_Eye