inefficient customer sevice, just waste of time

[himanii]

I am  a student and my laptop has display and wifi issue. this employee named  ATUL kept running testes , and has taken 2 days and 3.5 hours till now but the probelm hasnt been resolved at all.  he's not sedning anyone just running some tests and experimenting , clealry all the software tests has been done but my problem hasn't solved a bit . send an engineer and fix it. as a student i need my laptop i have tons of exam upcoming starting from tomorrow.  

[Dragon-Fur]

@himanii 

Welcome to the HP English Community --

I've notified out Moderator team of you concerns.

That said, perhaps ask whether your consumer system Warranty contract comes with onsite visitation to home or office.

What?

Onsite service might not be included - best to check ahead.

You can also check your Warranty details at your computer's website support page.

Reminder >> Care Pack contracts vary by contract.  Check or ask for what is included.

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