insane hp stream 11 trackpad, acts as if it were drunk

[lionblaze]

the trackpad is up to no good.

lately it has been randomly failing and going insane.

as of posting time, here are following behaviors i've encountered:

 - scrolling up and down on its own

 - sensitivity gone [can't do anything]

 - sensitivity through the roof [clicks on anything and everything]

 - zooming in/out on page randomly

 - "left click" registering as "right click"

 - shaking pointer

 - tap to click works but actually clicking like a button doesn't

 - complete loss of control over pointer, or near loss of control

i've checked for viruses, changed sensitivity, and updated drivers.  invert click is off.

need more info?  feel free to tell me.

[Kumar0307 · Accepted solution]

Hi @lionblaze

Welcome to the HP Support Community. I'd be happy to assist you. This issue may occur if the chipset driver is missing.

Check for windows updates.

Install updates using HP Support Assistant

1. In the search box, type and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Restart the PC and check for the issue.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[lionblaze]

downloaded an intel chipset driver.  trackpad has not malfunctioned since i did.  thank you!

[Kumar0307]

@lionblaze

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

[lionblaze]

update: i've found that even after installing chipset driver, trackpad still has its minor glitches.  if this happens, what i found is that you can literally just pull up synaptics touchpad in start/cortana and click "reset device."  might have been a good idea to try that before, but that is another solution for people with similar issues.  just putting that out there =P