issue with ACPI Compliant Control Method For Battery

[kingpin300800]

Can someone help me with this problem, my computer is plugged in to adapter,but not charging. i opened device manager and unistalled AC adapter and did a restart with no problem. when i uninsalled (Microsoft ACPI Compliant Compliant Method Battery Driver, then check for hardware changes ,then hit restart it shutdowns my computer and i have to hit power button to start computer. any suggestions

                                                             KINGPIN300800                                                                             

[A_Gayathri]

Hi @kingpin300800,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're having issues with your battery not charging and some problems related to the ACPI Compliant Control Method Battery driver.
 Here are a few steps you can try to resolve this issue:
 

Update Battery Drivers:

• Open Device Manager.
• Expand Batteries.
• Right-click Microsoft ACPI-Compliant Control Method Battery and select Update driver.
• Choose Search automatically for updated driver software.

Reinstall Battery Drivers:

• In Device Manager, right-click Microsoft ACPI-Compliant Control Method Battery and select Uninstall device.
• After uninstalling, restart your computer. Windows should automatically reinstall the driver upon reboot.

Check Power Settings:

• Go to Settings > System > Power & battery.
• Click on Battery settings and ensure that your settings are configured correctly. Look for any options related to battery health and charging.

Reset Power Settings:

• Open Command Prompt as an administrator (search for "cmd" in the Start menu, right-click it, and select Run as administrator).
• Type the following commands one at a time and press Enter after each:
  
  powercfg /restoredefaultschemes
  powercfg /batteryreport
   
• This will reset your power settings to default and generate a battery report.

Check Battery Health:

• In Command Prompt, type powercfg /batteryreport and press Enter.
• This will generate a battery report file (usually located in your user folder). Open the file to check the battery's health and status.

BIOS/UEFI Update:

• Sometimes, updating your BIOS/UEFI can resolve battery issues. Check the HP Support website for your laptop model to see if there's a BIOS update available.

Hardware Diagnostics:

• HP laptops usually have built-in diagnostics tools. You can access them by pressing F2 during startup to run HP's hardware diagnostics.

Check Physical Connections:

• Ensure that your AC adapter and charging port are clean and free from dust or debris. Try using a different AC adapter is available to rule out issues with the adapter.

Refer to this document: HP Laptop PC 15t-dw300 CTO User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[kingpin300800]

HI GAYA1239,

                                   i have tried most of these solutions. one problem i have when i try to uninstall the ACPI driver i hit uninstall and my computer turns off. also in taskbar when i hover over battery icon i get a blank box above icon. could i just have a bad battery?

                                                                                                                       KINGPIN300800

[A_Gayathri]

Hi @kingpin300800 ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!