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Message 1 of 2
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issue with backlight

HP Recommended
HP Envy K211 ne
Microsoft Windows 10 (64-bit)

Hi, I directly say my question:

suddenly My keyboard backlight doesn't work. 

I have done nothing, would you send me its driver link?

cause I did nothing and it "suddenly" happened.

thanks

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

Hi@AliamMan, Welcome to the HP Support Community!

 

           

I just want to make sure I understand your issue. Your backlight on your HP ENVY TouchSmart 15-j122tx Notebook PC keyboard is not distributing the light evenly. I will try my best to help you with this issue.

 

Here is a document for Display and Keyboard Dims Using the Proximity Sensor that may help with adjusting the lighting. 

 

I hope this helps, please let me know how it goes.

 

Thank you and have a great day!

I worked on behalf of HP.

  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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