• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎12-19-2020 04:45 AM

HP Recommended
Product: HP Envy K211 ne
Operating System: Microsoft Windows 10 (64-bit)

Hi, I directly say my question:

suddenly My keyboard backlight doesn't work. 

I have done nothing, would you send me its driver link?

cause I did nothing and it "suddenly" happened.

thanks

1 REPLY 1

‎12-27-2020 10:54 PM

HP Recommended

Hi@AliamMan, Welcome to the HP Support Community!

 

           

I just want to make sure I understand your issue. Your backlight on your HP ENVY TouchSmart 15-j122tx Notebook PC keyboard is not distributing the light evenly. I will try my best to help you with this issue.

 

Here is a document for Display and Keyboard Dims Using the Proximity Sensor that may help with adjusting the lighting. 

 

I hope this helps, please let me know how it goes.

 

Thank you and have a great day!

I worked on behalf of HP.

  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.