issue with warranty

[laserbeam]

I purchased this laptop in Dec 2018 with a 1yr warranty,  I then purchased an extended 2yr warranty and was told if I never used the warranty I would get a full refund.  The warranty expired in Dec 2021 but I never received my refund.  I have been unable to send the information because I have no proof or receipt that I paid for it.  Any suggestions?

[Nirvana_95]

Hi @laserbeam 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I see that you have concerns related to the warranty of your system. However, to proceed further, we would need the receipt of the purchase. 

You can use the link here and raise your concern: https://support.hp.com/us-en/document/ish_2534210-1364541-16 

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Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping

[laserbeam]

wouldn't HP have a record of the purchase?  because  I have nothing and if i did have something I have no clue where it would be I just know I did purchase an extended warranty and was told it would be refunded if it was never used.

[Nirvana_95]

That's alright.

I would suggest you contact our team using the number I shared and they will be able to assist you further.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

[laserbeam]

What number?

[Bob_Headrick]

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@laserbeam wrote:

What number?

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The number is in the post above, see here.

[laserbeam]

what a joke that number was, all they wanted to do was sell me stuff, it was RIDICULOUS help with medicare, life alert necklace, roadside assistance, gift cards, all i wanted to dop was talk to someone about the warranty, not listen to sales pitches.