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keyboard WASD backlight not working

HP Recommended
HP omen
Microsoft Windows 10 (64-bit)

Hi there , my keyboard backlight was working fine but suddently keyboard backlight for WASD keys went blank. Other keys backlight are working fine except WASD keys.
Tried omen command center, restart and power drain , nothing worked.

 

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HP Support Agent
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Message 2 of 3
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HP Recommended

@ELISH1 Welcome to HP Community!

 

I understand that the keyboard WASD backlight not working.

 

Do not worry. I will try to fix the issue.

 

Please update the BIOS.

 

Please pressing F5 will turn it back on.

 

However, If F5 does not resolve the issue, then make sure your OMEN is up to date using the HP Support document Using HP Support Assistant (Windows 10).

 

You may also try this YouTube video for more details: Click here

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!
 

 

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It is a common problem.

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