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Honor Student
Posts: 2
Member Since: ‎08-10-2017
Message 1 of 4 (120 Views)
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keyboard adds hyphens in front of some letters (i.e., -e-i-r-o-p)

Product Name: pavilion dv6
Operating System: Microsoft Windows 10 (64-bit)

Any time I type any of these letters (e, i, o ,u, p, q, r, or w) a hyphen is automatically added in front of each letter. I just replacd the keyboard but the problem still exists so -t wasn't the keyboard.

 

Th-is d-r-iv-ing m-e c-razy. Can s-om-eb-ody -pl-eas-e h-el-p?

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Accepted Solution

Re: keyboard adds hyphens in front of some letters (i.e., -e-i-r-o-p)

Hi @bramos1,

 

Welcome to the HP Forums! Smiley Happy
I would like to take a moment and thank you for using this forum, it is a great place to find answers.
 
As I understand that the keyboard is not functioning properly.
Don't worry as I'll be glad to help you with your Pavilion dv6.

 

As you have already replaced the keyboard than for sure it is a software issue.

 

If the wrong characters appear when you are typing, or you are trying to use a different keyboard, use the following steps to synchronize Windows to the type of keyboard you are using:

  • In Windows, search for and open Control Panel.
  • In the Control Panel search box, type keyboard layout.
  • Under Language, click Change input methods.

  • Next to your primary language, click Options.

  • The Language options window opens.
  • Click Add an input method to see a list of keyboard layout options.

  • Select the QWERTY US keyboard layout from the list, and then click Add.
  • The new keyboard layout is added to the Input method list in Language options.
  • Click Save.
  • Switch keyboard layouts by searching for and opening Settings.
  • Open Time and Language.
  • Click Region & Language.
  • Under Related settings, click the Additional date, time, & regional settings.
  • Under Language, click Change input methods.
  • Under Change your language preferences, double-click the desired language and follow the on-screen instructions.

Click here to troubleshoot other keyboards related issues.

 

If the issue persists I suggest create a new user account and check the functionality.

 

Click here to know how to manage user account.

 

 

Let me know how it goes.

Have a great day! Smiley Happy

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HP Support Agent
Posts: 8,174
Member Since: ‎07-27-2016
Message 2 of 4 (91 Views)

Re: keyboard adds hyphens in front of some letters (i.e., -e-i-r-o-p)

Hi @bramos1,

 

Welcome to the HP Forums! Smiley Happy
I would like to take a moment and thank you for using this forum, it is a great place to find answers.
 
As I understand that the keyboard is not functioning properly.
Don't worry as I'll be glad to help you with your Pavilion dv6.

 

As you have already replaced the keyboard than for sure it is a software issue.

 

If the wrong characters appear when you are typing, or you are trying to use a different keyboard, use the following steps to synchronize Windows to the type of keyboard you are using:

  • In Windows, search for and open Control Panel.
  • In the Control Panel search box, type keyboard layout.
  • Under Language, click Change input methods.

  • Next to your primary language, click Options.

  • The Language options window opens.
  • Click Add an input method to see a list of keyboard layout options.

  • Select the QWERTY US keyboard layout from the list, and then click Add.
  • The new keyboard layout is added to the Input method list in Language options.
  • Click Save.
  • Switch keyboard layouts by searching for and opening Settings.
  • Open Time and Language.
  • Click Region & Language.
  • Under Related settings, click the Additional date, time, & regional settings.
  • Under Language, click Change input methods.
  • Under Change your language preferences, double-click the desired language and follow the on-screen instructions.

Click here to troubleshoot other keyboards related issues.

 

If the issue persists I suggest create a new user account and check the functionality.

 

Click here to know how to manage user account.

 

 

Let me know how it goes.

Have a great day! Smiley Happy

MKazi
I am an HP Employee

If you find this post helpful then you can help others find the same solution by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

Honor Student
Posts: 2
Member Since: ‎08-10-2017
Message 3 of 4 (70 Views)

Re: keyboard adds hyphens in front of some letters (i.e., -e-i-r-o-p)

I followed your instructions step by step and...it WORKED!!!! Thanks a lot!

 

I have always owned HPs and I was already looking into changing to Dell. You made me stay with HP.

 

Thanks..!

HP Support Agent
Posts: 8,174
Member Since: ‎07-27-2016
Message 4 of 4 (62 Views)

Re: keyboard adds hyphens in front of some letters (i.e., -e-i-r-o-p)

@bramos1

 

You're most welcome. Smiley Happy

 

Glad to know that the suggested steps worked. I must say that technical solutions can only be provided. But it was you who implemented the steps to perfection. 

 

Happy computing! 

MKazi
I am an HP Employee

If you find this post helpful then you can help others find the same solution by clicking the Accept as Solution button. You can also show your appreciation, with a kudos, by clicking the Thumbs up" button!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation