keyboard and touchpad stopped working

[ziadyehia]

Hello,
i have notebook model :Notebook - 15-bs015dx , windows 10 64bit
my keyboard and touchpad stopped working suddenly after i shutdown my notebook yesterday  then today i start it up finding them don't work, i work with external mouse it work properly, but when i put wired keyboard it doesn't work , when i tried the keyboard while starting up by clicking 'esc' button the keyboard was working and i used the arrows to select to exit from the menu and continue loading.
I tried to get back to earlier update for windows but it says that it's no longer available because the update was in more than 10 days
Note* my key board and touchpad was warking fine the last days and this is just happened today.

Note* when i enter the device manager i find the keyboard and the touchpad with exclamation mark beside them i tried to update them,it says they r up to date ,and tried to uninstall and reinstall them and they still don't work

[praveen196]

@EaT them Welcome to HP Community!

 I understand the keyboard & mouse isn't working,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Have you attempted to reinstall the drivers?

While you respond to that, here's what you need to do:

Uninstall and reinstall the drivers for your mouse: 

Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled. 

• 1.   Click on Start and type ‘Device Manager’. 

• 2.   Click Device Manager. 

• 3.   Click + sign next to Mouse. 

• 4.   Right-click on mouse entry and choose "uninstall". 

• 5.   Restart your computer. 

Click here to find and install the BIOS and Chipset driver for your device.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!