keyboard autotype

[krishna__]

while login ,it automatically types forward slash indefinitely.sometimes same thing also happen on doing other tasks on laptop like working on notepad.And mouse cursor also stuck at point untill we press the escape button,Is there any way to come out from this problem.

[Betty0610]

@krishna__

Welcome to the HP Support Community.

Let's uninstall and reinstall the keyboard drivers: 

1) In Windows, search for and open Device Manager. 

2) Double-click Keyboards. 

3) Right click on the keyboard drivers and click on uninstall. 

4) Restart the computer.  

Let's do the same for mouse drivers:

1) In Windows, search for and open Device Manager. 

2) Double-click Mice and other pointing devices

3)  Right click on the Synaptics Pointing Device

4) Restart the computer

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[krishna__]

@Betty0610

Srry to say but

No ,it didn't help me in any way.. everything is just same like before

[KrazyToad]

@krishna__

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[krishna__]

@KrazyToad

Yet, i am facing the same problem..and even after doing system recover the problem exists

[praveen196]

@krishna__ 

I understand your concerns.

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!

[krishna__]

@praveen196

@KrazyToad

@Betty0610

Actually this issue has been resolved after updating windows just after doing system recovery.

Thank you all for full support.

[praveen196]

@krishna__

Thank you for the update.

In the future, if you have any other concerns. Please get back to us. We will assist you.

Have a nice day!!

[krishna__]

@praveen196

Unfortunately that issue again came into picture and a new issue too, that is while refreshing updates in hp support there is a cross sign in front of downloading msgs and updates definition and analyzing your system..

[krishna__]

@praveen196

I have tried to contact hp phone support for 4-5 months but i failed because his cell is always busy..on ho whatsapp support an assistant promised me that he will raise a case and i will get call from his end..but i din't get that call..