keyboard backlight issue

[MosesFramecad]

Hi there

my HP edited* keyboard backlight stopped working, I have done the following troubleshooting steps.

* Updated BIOS

* Made sure I have the latest drivers

* Made sure the Function key is working 

yet I cant get the backlight working, also how to get the backlight to be brighter? when it was working the lights aren't bright 

[praveen196]

@MosesFramecad Welcome to HP Community!

I understand you have issues turning on the backlit keyboard on your laptop.

Don't worry I'll try to help you out.

Did you make any software or hardware changes your PC?

Please provide the product number of your PC to assist you better.

As you mentioned you see lights only on WASD keys on the keyboard.

Try the steps recommended below.

Opening HP OMEN Control

To open HP OMEN Control, at the Start screen, type HP OMEN Control to open the Search charm. Select HP OMEN Control in the Search results.

Figure: HP OMEN Control search results

The HP OMEN Control screen appears. Use this screen to manage your keyboard profiles, assign key values, set up keyboard lighting, and use advanced keyboard features.

Figure : HP OMEN Control screen

To customize the lighting zones for a user profile, complete the following steps.

1. Select the Lighting tab.

   Figure: Selecting the Lighting tab

   

2. On the keyboard image, click the lighting zone you want to customize.

   Figure: Selecting a lighting zone from the keyboard image

   

   You can also select the lighting zone from the drop-down menu.

Refer to this article to know more information about using HP omen control panel software on your PC. Link: https://hp.care/2ExJhfy

Also, To check whether your particular model has a backlit keyboard, check the F5 key to see if the backlit keyboard key  is present.

To turn the keyboard backlight on or off, press the F5  key.

Refer to this document to know more information about turning the backlight keyboard on and off on your PC. Link: https://hp.care/2wSSVql

If you have issues turning the backlight on try uninstalling and reinstalling keyboard drivers and check if it helps.

In Windows, search for and open Device Manager.
Click View and select Show Hidden Devices.
Click the arrow next to Keyboards, right-click the keyboard device name, then select Uninstall to remove the device from Windows.
Continue removing device names in the Keyboards category until all device names have been uninstalled.
Restart the notebook. Right-click Start (), select Shut down or sign out, then select Restart.
Wait for the computer to restart and open Windows.

Also, try updating the BIOS and chipset drivers on your PC using the HP support assistant and check if it helps.

Refer to this article to know more information about using the HP support assistant.

let me know how that pans out,

And the answer to the above question will help me, help you!

Keep me posted, and if any of the above questionnaires helped resolve the issue, 

Mark this post as an "Accepted Solution".

Good luck.