keyboard backlight key not working

[Kbbu]

 keyboard backlight key not working 

[Raj_05]

Hi @Kbbu,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with the keyboard backlight on your HP Spectre 360. There could be various reasons why the backlight key is not working, and here are some troubleshooting steps you can follow to try and resolve the problem.

• Check the keyboard shortcut: Ensure that you are using the correct keyboard shortcut to control the backlight. On most HP Spectre 360 models, the keyboard backlight can be controlled using the "F5" or "F6" keys. Look for an icon that resembles a keyboard with a light, and press the "Fn" key together with the corresponding function key to toggle the backlight on and off.
• Update keyboard drivers: Outdated or corrupted keyboard drivers can cause issues with the keyboard backlight. Go to the HP support website and download the latest drivers for your laptop model. Install the drivers and see if that resolves the problem.
• Check keyboard backlight settings: Verify that the keyboard backlight is enabled in the system settings. On Windows, go to "Settings" > "Devices" > "Keyboard" and make sure "Keyboard backlight" is turned on. On macOS, go to "System Preferences" > "Keyboard" and check the "Adjust keyboard brightness in low light" option.
• Check for BIOS update: Sometimes, a BIOS update can fix hardware-related issues. Visit HP's support website and see if there's a newer BIOS version available for your HP Spectre 360. If there is, follow the instructions provided to update your BIOS.
• Check for physical damage: Inspect the keyboard and the backlight key for any signs of physical damage or debris that might be obstructing its functionality. If you find any issues, it's best to contact HP support or an authorized service center for assistance.
• Perform a system restart: Sometimes, a simple restart can resolve temporary software glitches that may be affecting the keyboard backlight.
• Check for software conflicts: Some third-party software or utilities may interfere with the proper functioning of the keyboard backlight. Try booting your laptop in Safe Mode and see if the backlight key works there. If it does, a third-party application might be causing the issue. You can then identify and uninstall the problematic software.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support