keyboard backlight

[Inferi]

It happening again..

A few months ago I made a post, where I talk about my problem with the keyboard backlight .. after taking the pc to service and having the piece changed, today the problem is back .. I wonder if it really isn't a software problem or if indeed HP makes all pieces the same then if there is one piece defective, they all are.

The problem is this: the central part tends to be green, especially with light colors. As if there was a faulty led, and as you can see the difference .. the central part is certainly not white.

[The_Fossette]

@Inferi

I reviewed your post and I understand that the keyboard backlight colors are not accurate.

Don’t worry, I assure you I will try my best to get this sorted.

Have you performed any troubleshooting steps?

Meanwhile, I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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