-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
2
0
0
HP Recommended
HP Recommended
There was a backlit keyboard option on that model series, but replacing the keyboard is a much bigger job than it seems it would be. The keyboard is embedded in the top cover so it is not a separate part and to quote from the service manual:
The top cover/keyboard spare part remains after all other spare parts have been removed.
That means the laptop has to be entirely disassembled and then reassembled onto a new top cover. It's a big job that is essentially the same as how the laptop is assembled in the factory. Not cheap or easy to do. But if you want to try it we can likely find you a backlit top cover and an instruction manual. Thanks.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community