keyboard does not reactivate

[Luc66]

Hi,

The keyboard on my laptop does not reactivate after standby.

Sometimes it also happens immediately after startup, the password cannot be entered, the keyboard does not work.

Can anyone help me?

[Raj_05]

Hi @Luc66,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the keyboard on your HP OMEN 15 laptop isn't working after standby or startup, here are a few steps you can try to troubleshoot the issue.

Check for Updates:

• Make sure your Windows OS and drivers are up to date. Go to Settings > Update & Security > Windows Update and check for updates.
• Also, check the HP Support Assistant for any specific driver updates for your laptop's keyboard.

Restart the Laptop:

• Sometimes a simple restart can fix temporary issues. Try restarting your laptop to see if the keyboard starts working again.

Check Device Manager:

• Open Device Manager (right-click on the Start button and select it).
• Expand the "Keyboards" section, right-click on your keyboard device, and select Update driver.
• If updating the driver doesn’t help, try uninstalling the driver and then restarting your laptop. Windows should automatically reinstall the keyboard driver.

Check Keyboard Settings:

• Go to Settings > Time & Language > Typing and make sure the keyboard settings are correct.
• Also, check Control Panel > Ease of Access > Ease of Access Center > Make the keyboard easier to use and make sure there are no settings enabled that might interfere with normal keyboard function.

Run the Hardware Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Run the Keyboard troubleshooter and follow the prompts.

Check for Physical Issues:

• Ensure there is no debris or dust under the keyboard keys. Sometimes cleaning around the keys can help.
• If possible, try connecting an external USB keyboard to see if it works. This can help determine if the issue is with the built-in keyboard or something else.

BIOS/UEFI Settings:

• Sometimes, keyboard issues can be related to BIOS settings. Restart your laptop and enter the BIOS/UEFI settings (usually by pressing a key like F2, F10, Esc, or Del during startup).
• Check if there are any settings related to keyboard or power management that could be affecting keyboard functionality.

Check Power Management Settings:

• Go to Device Manager, right-click on your keyboard device, select Properties, and go to the Power Management tab.
• Make sure that the option to "Allow the computer to turn off this device to save power" is unchecked.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Luc66]

Thank you very much Aden4!
I will try to put your advice into practice🙂!

[Raj_05 · Accepted solution]

Hi @Luc66,

Thank you for your response, 

Please feel free to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Alden4

HP Support