keyboard doesnt work

[yaguz]

my keyboard randomly asumes that the alt key ıs pressed even though ıts not when ı chek ıt from dıffrent apps ıts not pressed and ı can press ıt freely but when ı tr to press tab for example ıt alt tabs or esc changes the the wındow ı cant type when thıs happens and ıt randomly accures and goes away thıs startes to happen when ı changed the sytem locale to japan even the ı reseted the pc and wındows stıll doesnt goes away

[Hawks_Eye]

Hi @yaguz 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

That sounds frustrating! Since the issue started after changing the system local to Japan, it’s possible that some keyboard settings or input methods were affected. 

Here are some steps to troubleshoot:

 

1. Check Sticky Keys & Keyboard Settings

• Open Settings → Accessibility → Keyboard.
• Ensure Sticky Keys and Filter Keys are turned off.
• Go to Control Panel → Region → Administrative tab → Change system locale and set it back to your previous locale.

2. Reset Keyboard Layout

• Open Settings → Time & Language → Language & Region.
• Under Preferred languages, ensure English (or your preferred language) is set as default.
• Click on your language → Keyboard options → Remove any unnecessary layouts.

3. Run Keyboard Troubleshooter

• Open Settings → System → Troubleshoot → Other troubleshooters.
• Find Keyboard and click Run.

4. Update/Reinstall Keyboard Drivers

• Open Device Manager (Press Win + X → Select Device Manager).
• Expand Keyboards → Right-click your keyboard → Update driver.
• If updating doesn’t work, Uninstall the driver and restart your laptop.

5. Check for Windows Updates

• Open Settings → Windows Update → Check for updates.
• Install any pending updates.

6. Perform a Clean Boot

• Type msconfig in Run (Win + R).
• Go to Services tab → Check Hide all Microsoft services → Click Disable all.
• Go to Startup tab → Open Task Manager → Disable unnecessary startup programs.
• Restart your laptop and check if the issue persists.

Let me know if any of these steps help! 😊

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye