keyboard intermittently working when booting up, after upgrade to win11

[SparkyDoodles]

After updating to win11, my keyboard intermittently works, as soon as the power button is pressed and I press esc button repeatedly to enter bios it ignores the request and goes to windows, other times it goes to the bios settings, same as if I let it load from start button, when it loads windows, the keyboard works at times at others I have to reboot until it works again!

This never happens in win10.  I have taken win11 out twice now just to check and make certain but it is win11 that is doing it.

I have tried lots of the usual ways to get keyboard working but they don't do anything as its not in windows that is stopping it, its in the boot-up process that it works or not?

Any ideas Please.

[Kuroi_Kenshi]

Hi @SparkyDoodles,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding intermittent keyboard issues on an HP notebook with Windows 11!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

BIOS Update:

• Ensure your BIOS is up to date. Outdated firmware can sometimes lead to compatibility issues with newer operating systems like Windows 11.
• You can download the latest BIOS version from the HP Support website using your model number.

Check Keyboard Drivers:

• Go to Device Manager (you can search for it in the Windows start menu).
• Expand the Keyboards section.
• Right-click on your keyboard device and select Update driver.
• Select Search automatically for drivers and let Windows find any updates.
• If an update is not available, consider reinstalling the driver by choosing Uninstall Device and then restarting your computer. Windows should reinstall the driver upon reboot.

Windows Update:

• Make sure your Windows 11 system is fully updated. Microsoft frequently releases patches that address compatibility and performance issues.
• Go to Settings > Update & Security > Windows Update and click Check for updates.

Hardware Diagnostic Test:

• Use HP's built-in diagnostics to see if there is a hardware issue with the keyboard.
• Restart your laptop and repeatedly press the F2 key to enter HP PC Hardware Diagnostics.
• Choose the Component Tests option, then select Keyboard to run a test.

Examine the Keyboard for Physical Issues:

• Ensure there isn’t any debris or dirt beneath the keys that could affect functionality.
• Gently clean the keyboard with compressed air.

Reinstall Chipset Drivers:

• Visit the HP Support website, download the latest chipset drivers for your model, and reinstall them. Chipset drivers can sometimes affect keyboard operation if they are outdated or corrupted.

Roll Back to Previous Version:

• If the issue persists and is only apparent in Windows 11, consider rolling back to Windows 10, especially if the keyboard consistently worked under Windows 10 without any issues.

Temporary External Keyboard:

• As a temporary workaround, and to verify if the issue is software or hardware related, try using an external USB keyboard.

I hope this helps.

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