keyboard issue with victus

[THEHELPINGNINJA]

i recntly bought a hp victus , but couple of days after buying , its windows key stopped functioning.
i also contacted the customer support but no response.
need urgent helpwhat can be done ?

[VikramTheGreat]

Hi @THEHELPINGNINJA,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for choosing HP. We're sorry to hear that you're experiencing issues with your Windows key on your Victus by HP 15.6-inch Gaming Laptop (15-fa1000 series). We understand how important that key is for daily use, and we're here to help you resolve this swiftly.
 

Step 1: Check if the Windows Key is Locked

HP gaming laptops may include a Gaming Mode or Windows Key Lock feature that disables the key during gameplay.

• Press Fn + F12 (check your keyboard for a symbol that looks like a lock or controller).
• If your model has the OMEN Gaming Hub installed:
  • Open OMEN Gaming Hub → Go to Performance Control → Make sure Windows Key Lock is disabled.

Step 2: Use the On-Screen Keyboard

To confirm if it’s a hardware issue:

1. Press Windows + Ctrl + O to open the On-Screen Keyboard.
2. Click the Windows key on the virtual keyboard.
3. If the Start Menu opens, your physical Windows key may be faulty.

Step 3: Check Sticky/Filter Keys Settings

Sometimes Windows accessibility settings may affect key behaviour:

• Go to Settings → Accessibility → Keyboard.
• Turn Off Sticky Keys and Filter Keys.

Step 4: Update Keyboard Drivers

• Right-click Start → Device Manager → Keyboards.
• Right-click your keyboard → Choose Update driver.
• Restart your laptop.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, as it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support