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HP Recommended

i have hp ProBook g7 , windows 11 operating system. my problem is that  i used my laptop and i put it on sleep after 1 day i had to open and use it again suddenly i recognize that the backspace, this "]" above enter near the slash "\"  to the left also the slash above number 8 the arrow down and left under shift are not working. i did preform the below attempts.

 

1- restarting pc

2- unstill the keyboard driver and re-install it again

3- sfc scan now command

4- i did a new user and the problem still on the new user.

5- i did open the laptop cover and removed the keyboard cable and attached it again

6- my laptop keyboard buttons super cleaned and i did try to clean more under these buttons .

please i need your help before i send it to someone to fix because i don't really trust anyone 
thank you so much

1 REPLY 1
HP Recommended

From your description, it sounds like an inadvertent liquid spill on the keyboard. 

 

I am not judging and I could be wrong. People frequently spill stuff on their laptops.

 

Any liquid containing sugar,  tea coffee or a soft drink will have that effect on a laptop keyboard.

 

The way to resolve the issue is to replace the keyboard with a new one



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