keyboard not working after update

[Dima_K]

Laptop shut down in the middle of working on it for update. After it updated and rebooted the keyboard does not work. Please help. Thanks,

[Max3Aj]

@Dima_K, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If your HP Spectre x360 - 15-ch011dx keyboard stopped working after a Windows 11 update, the issue is likely due to a driver conflict, firmware/BIOS problem, or incomplete update. Here’s a step-by-step guide to fix it:
 

Initial Checks

• External Keyboard: Plug in a USB keyboard to navigate.
• Touchscreen & Touchpad: Confirm if they still work — this helps determine the extent of hardware impact.

Check for Disabled Keyboard in Device Manager

• Press Win + X > choose Device Manager.
• Expand Keyboards.
• If you see HID Keyboard Device or your keyboard listed:

1. Right-click it > select Uninstall device.
2. Check the box for "Delete the driver software" (if available).

• Click Action > Scan for hardware changes at the top.

Reinstall/Update Keyboard Driver

Still in Device Manager:

1. Right-click the keyboard again > Update driver > Search automatically.
2. If nothing changes, go to HP official website:

• Link: HP Spectre x360 - 15-ch011dx Drivers
• Download and install the Keyboard, Chipset, and BIOS drivers (latest versions).

Rollback or Uninstall Recent Windows Update

1. Go to Settings > Windows Update > Update History > Uninstall updates.
2. Identify the recent update and uninstall it.
3. Reboot and check keyboard functionality.

Check BIOS Settings

• Reboot the laptop.
• Press Esc repeatedly at startup to access the Startup Menu, then press F10 for BIOS Setup.
• In BIOS:

1. Go to Advanced > Built-in Device Options.
2. Ensure Internal Keyboard is Enabled.

• Save and exit with F10.

Perform System Restore

If it was working just before the update:

1. Press Win + R, type rstrui, press Enter.
2. Select a restore point dated before the update.
3. Proceed with restoration.

Run HP UEFI Hardware Diagnostics

1. Shut down the laptop.
2. Power on and immediately press Esc repeatedly > then press F2.
3. Select Component Tests > Keyboard Test.
4. Follow the instructions to test your keyboard hardware.

Perform a Hard Reset

Sometimes this resets keyboard detection.

1. Power off the laptop.
2. Unplug AC adapter.
3. Hold Power button for 15 seconds.
4. Reconnect power and boot.

If All Else Fails:

• Boot into Safe Mode to check if the keyboard works there.
• A clean reinstall of Windows 11 may be needed if the issue is persistent and software-related. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support