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‎04-25-2025 02:54 PM

HP Recommended
Product: pavilion
Operating System: Microsoft Windows 11

built in keyboard works in bios but not in windows 11 os

completely updated firmware and all updates ..still no keyboard unless in bios.....

works in uefi diagnostic....driver issue?

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1 REPLY 1

‎04-25-2025 06:20 PM

HP Recommended

I have HP DV4-2160US and had the same problem. Was my daughters PC with Windows 7. I suspect the keyboard driver was messed up, and she probably had a virus as cooling fan was running full out also. "C" and "I" keys would not produce capitals "I and "C".  I solved problems by buying an HP wired USB keyboard and ran a live version of Linuxlite booted from an 32GB SD card". I eventually installed LinuxLite 7.2 (April 25, 2025) on a new 1TB solid state drive replacing the original 320GB Hard drive. PC runs great now!

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