keyboard not working

[Laramac]

my keyboard is not working at all. changed batteries, checked the driver is updated and troubleshooted, but nothing.

[VikramTheGreat]

Hi @Laramac,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you've already tried a number of troubleshooting steps for your HP All-in-One PC's wireless keyboard issue. Given the symptoms and the steps you've taken, here are some additional things you can try.

Check for Interference:

• Ensure there are no devices near the USB receiver that might be causing interference, such as other wireless devices, routers, or large metal objects.

Use a Wired Keyboard:

• Try using a wired USB keyboard to enter your PIN and log into your PC. This will help determine if the issue is specifically with wireless connectivity.

Safe Mode:

• Boot your PC into Safe Mode. This can help determine if the issue is software-related.
  1. Turn off your PC.
  2. Turn it back on and repeatedly press the Esc key until the Startup Menu appears.
  3. Press F11 to access System Recovery.
  4. Choose Troubleshoot, then Advanced options, and then Startup Settings.
  5. Click Restart, and when your PC restarts, press 4 or F4 to start in Safe Mode.
  6. Check if the keyboard works in Safe Mode.

Update Drivers:

• If you can log in using a wired keyboard, go to Device Manager and check for any updates for your keyboard drivers.
  1. Press Win + X and select Device Manager.
  2. Expand the Keyboards section.
  3. Right-click your wireless keyboard and select Update driver.
      

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support