keyboard not working

[cbj0405]

keyboard not working

[VikramTheGreat]

Hi @cbj0405,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

 If your HP PC keyboard is not working, here are some steps to help you troubleshoot and hopefully resolve the issue:

Step-by-Step Fix for Keyboard Not Working

1. Check for Physical Issues

• Make sure no keys are stuck or physically damaged.
• If it's a detachable or wireless keyboard, check the connection or battery.

2. Restart Your PC

• Sometimes a simple restart can reload the keyboard driver.

3. Use an External Keyboard

• Plug in a USB keyboard to check if the issue is hardware-related.
• If the external keyboard works, the internal one may be faulty.

4. Check Device Manager

• Press Windows + X > Device Manager.
• Expand Keyboards.
• Right-click your keyboard > Uninstall device.
• Restart your PC  Windows will reinstall the driver automatically.

5. Run HP Hardware Diagnostics

• Restart your PC and press F2 repeatedly to enter HP UEFI Diagnostics.
• Run the Keyboard Test to check for hardware faults.

6. Check Ease of Access Settings

• Go to Settings > Accessibility > Keyboard.
• Make sure Filter Keys, Sticky Keys, and Toggle Keys are turned off.

7. Update BIOS and Drivers

• Visit Official HP® Support and enter your PC model.
• Download and install the latest BIOS and keyboard drivers.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat