keyboard partially working

[johnh001]

its always the numbers. usually 0 and 1  intermittently i get double 00 and 11;  the 10 key part of the keyboard, i loose1,2,3,7,  lastly, i lose the shift-1 to get the exclamation character. it won't work even now. so i have to type out the character

[Anand_Andy]

Hi @johnh001,

Welcome to the HP Support Community

I'd like to help!

I understand that you are facing issues with the keyboard buttons.

To assist better, I would recommend you run a hardware test on the keyboard to make sure it is not a hardware issue. Kindly follow the below instructions:

• Download the latest version of HP PC Hardware Diagnostics.
• In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.

           

• Click Component Tests, click Input Devices and then select the Keyboard Test.

          

• Click Run once to begin the test.
• The test ends when you complete the tasks or after 3 minutes.

If the hardware test says "Pass", then try the next step.

• If pressing a key once types two or more characters, adjust the key repeat delay.
• In Windows, search for and open the keyboard to open Keyboard Properties.
• Drag the Repeat delay slider to Long, click Apply, and then click OK.

The keyboard should now work as expected.

Hope this helps! Keep me posted. 

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