keyboard problem,battery

[krushna1901]

in my laptop both shift button is not working kindly give me the solutopn for it.

[Kuroi_Kenshi]

Hi @krushna1901,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand both Shift keys on your laptop keyboard are not working, and you’re also concerned about the battery. Let’s go through a few steps to check what could be causing this.

1. Check for Physical Issues with the Keys

Press the Shift keys firmly to ensure they’re not stuck.

Use compressed air or a soft brush to clean around the keys in case dust or debris is blocking them.

2. Test Keyboard Functionality in Different Apps

Open Notepad or Word and try using both Shift keys.

If they don’t work, open the On-Screen Keyboard (press Windows + Ctrl + O) and check if the Shift keys function there.

If On-Screen Keyboard works, the issue is hardware-related.

3. Update/Reinstall Keyboard Driver

Right-click Start > Device Manager > Keyboards.

Right-click your keyboard driver and select Update driver.

If that doesn’t help, select Uninstall device, then restart the laptop to reinstall the driver automatically.

4. Test with an External Keyboard

Connect a USB or wireless external keyboard.

If the Shift keys work on the external keyboard, it confirms the issue is with your laptop’s built-in keyboard.

5. Battery Check

Go to Start > Settings > System > Power & Battery to check your battery health.

If your battery is draining too fast or not charging, it may need calibration or replacement.

Run the battery diagnostic tool from your laptop manufacturer (HP Support Assistant, Dell SupportAssist, Lenovo Vantage, etc.).

6. Perform a Hard Reset (if supported)

Shut down the laptop, unplug the charger, and remove the battery (if removable).

Hold the power button for 15 seconds, reconnect only the charger, and power it on.

This can sometimes resolve keyboard and power glitches.

I hope this helps.

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Best regards,