keyboard problem

[xristinaxara]

67U58EA#AB7 i have keyboard  problem after service from HP says i have 13 keys ok and 71 not ok.Can you help me from a long  distance please:;

[Deep_World]

Hi @xristinaxara,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

To better understand the issue, could you please provide a few more details?

• Does this issue happen only after the service, or were some keys already not working before?
• Are all keys non-functional, or just certain ones?
• Is your laptop under warranty, and did HP provide any service report or notes about the repair?
• Have you tried an external USB keyboard to confirm that Windows is responding normally to input?
• Are you on Windows 10 or 11?

Troubleshooting steps to try remotely

1. Check for software/driver issues

• Press Windows + X → Device Manager → Keyboards
• Right-click your keyboard → Uninstall device, then Restart
• Windows should reinstall the default driver automatically

2. Test the keyboard with an external app

• Open Notepad or any text editor
• Press each key to see which ones respond
• This helps distinguish hardware failure from a driver/software issue

3. Run the HP Hardware Diagnostics

1. Shut down your laptop
2. Press Esc → F2 at boot to enter HP PC Hardware Diagnostics
3. Select Keyboard Test and run it
4. Note which keys fail .

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World