keyboard replacement questions for dh2671cl

[Salaar4578]

Hello! My laptop keyboard keycaps have recently started breaking off and quite a few of them are looser than I would like, so I tried looking for my keyboard model and found that there is both a keyboard with fingerprint reader (L53797-xx1) model and keyboard without fingerprint (L53795-xx1) model for my keyboard. If I somehow get the keyboard with fingerprint reader model, will it work with my laptop which came without the fingerprint reader? Also I cant seem to find the exact model for my keyboard to order anywhere, as I need the backlit version (doesnt matter if it has the fingerprint scanner or not), is there any way to order from HP directly? I don’t know how to get in touch with an HP associate directly. I got my laptop around September 2020 I believe.

[Irfan_06]

Hi @Salaar4578,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop hardware and may need repair.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support