keyboard replacement

[ferny56]

My keyboard has several keys malfunctioning, probably due to cleaning.

[VikramTheGreat]

Hi @ferny56,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I can imagine how concerning it must be to find your keyboard misbehaving, especially after a cleaning session meant to keep things fresh and functional. Let's gently walk through the right steps to help your HP ENVY 17.3" Laptop PC 17-cr0000 get back to smooth typing.

Recommended Steps to Troubleshoot Keyboard Issues

1. Check for Physical Obstruction

• Gently press each affected key.
• Look for any wobbling, misalignment, or resistance.
• Use a soft brush or compressed air to remove any debris.

2. Run HP Keyboard Diagnostics

HP provides a built-in tool to test your keyboard hardware:

• Download and run HP PC Hardware Diagnostics | HP® Support.
• Choose Component Tests > Input Devices > Keyboard Test.
• Follow the on-screen instructions to test each key.

If any key fails, note the Failure ID; you’ll need it if contacting HP Support.

3. Check Windows Settings

Sometimes, accessibility features interfere with typing:

• Go to Settings > Ease of Access > Keyboard
• Turn off features like: 
  • Sticky Keys
  • Filter Keys
  • Toggle Keys

4. Update or Reinstall Keyboard Drivers

• Open Device Manager
• Expand Keyboards
• Right-click your keyboard > Uninstall device
• Restart your laptop. Windows will reinstall the driver automatically.

You can also manually update drivers via HP ENVY 17.3-inch Laptop PC 17-cr0000 | HP® Support.

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat