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‎09-02-2020 12:59 PM

HP Recommended
Product: HP Notebook
Operating System: Linux

Product Name: HP Notebook

Product Name: 81EC

 

Some Keyboard keys are not working 

Working key=12345890-==qwertiop[]\asdfgkl;'zxcvb,./

Not Working key=BOTH SHIFT ,   BOTH FN,  WINDOWS ,NMH

1 REPLY 1

‎09-05-2020 07:12 AM

HP Recommended

@KeboardBTT

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Please run a Keyboard Test to confirm the Hardware Functionality

 

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Keyboard

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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