keyboard

[max45643]

I bought a wireless keyboard, but the number function on the right side just doesn't work. I've tried everything, but I can't get any further. Can anyone help me? Produkt: HP Pavilion x360 2- in - 1 Laptop 14-ek1xxx

[Max3Aj]

@max45643, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand you're having trouble with the number pad on your wireless keyboard not functioning. Let's walk through a few steps to help resolve this:

Check Num Lock

• Most wireless keyboards have a Num Lock key that toggles the number pad on/off.
• Press the Num Lock key once and try using the number pad again.
• Some keyboards may not have an LED indicator, so test by typing numbers in a text editor.

Keyboard Layout Settings

• Go to Settings > Time & Language > Language & Region > Keyboard.
• Ensure the input method is set to US QWERTY or your preferred layout.
• If you see “On-Screen Keyboard” showing numbers as navigation keys (Home, End, etc.), Num Lock is likely off.

Ease of Access Settings

• Go to Settings > Accessibility > Keyboard.
• Make sure “Use the numeric keypad to move the mouse around the screen” is turned off.
  • This setting disables number input and turns the pad into a mouse controller.

Test on Another Device

• Connect the wireless keyboard to another PC or laptop.
• If the number pad works there, the issue may be with your Pavilion x360’s settings or drivers.

Update Keyboard Drivers

• Open Device Manager (right-click Start > Device Manager).
• Expand Keyboards, right-click your wireless keyboard, and choose Update driver.
• You can also use HP Support Assistant to check for updates:
  • HP Support Assistant | HP® Support

HP Keyboard Diagnostic Tool

• Run HP’s keyboard test to check for hardware issues:
  • HP PC Hardware Diagnostics for Windows - HP PC Hardware Diagnostics | HP® Support

Additional Notes

• If your keyboard is a compact model without a dedicated number pad, it may require a Function (Fn) key combination to activate number input. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support