keys are stuck in my keyboard.

[Ab3241]

recently gave my laptop for software issues for servicing. After receiving it 5 days later my keys have started to stick when I press them. I did not have this problem before but now its happening alot

[VikramTheGreat]

Hi @Ab3241,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

Thank you for reaching out to HP Support. I understand how frustrating it can be to experience sticky keys after servicing, and I’m here to help you resolve this issue.
 

Please follow these steps to troubleshoot:
 

1. Check for Physical Debris or Residue

• Turn off your laptop and disconnect the charger.
• Use a soft, lint-free cloth slightly dampened with isopropyl alcohol (90% or higher) to gently clean around the affected keys.
• If any key feels stuck, lightly press and release it several times to check if it loosens.

2. Perform a Hard Reset

• Power off your laptop.
• Hold down the power button for 15 seconds.
• Turn it back on and test the keyboard.

3. Check for Software Issues

• Open Device Manager (Press Windows + X > Select Device Manager).
• Expand Keyboards, right-click your keyboard driver, and select Uninstall Device.
• Restart your laptop—Windows will automatically reinstall the driver.

4. Extensive Test - 

• Hold the power button for at least five seconds to turn off the computer. 
• Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key. 
• On the HP PC Hardware Diagnostics (UEFI) main menu, click System Tests. 
• Click Extensive Test.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support