keys doesn't work

[giuseppe110]

The keys "3"; "e"; "d"; "c" doesn't work, how i can fix them?

[Anand_Andy]

Hi @giuseppe110,

Welcome to the HP Support Community

I understand you are facing a keyboard issue on your HP Notebook - 15-Dw1020nl. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Have you tried connecting an external keyboard to check?
• Does it not work in any particular application?
• Was there any update on the PC?

While you respond to that, please follow the steps mentioned in this document: HP Notebook PCs - Keyboard troubleshooting (Windows)

Make sure to update the BIOS, keyboard drivers, and Windows update: 

• Click here to update BIOS and Keyboard drivers
• Select Start  > Settings  > Update & Security  > Windows Update , and then select Check for updates. If updates are available, install them.

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!