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‎04-15-2022 11:02 AM - last edited on ‎04-15-2022 11:07 AM by Retired

HP Recommended

Hi, might seem trivial but I have had the Pavilion PC 15-eg0049na for less than 1 day and noticed today as I was installing software that there are several keys on the keyboard that are physically lower than the rest. It is the D key and surrounding ones which suggests there's some damage. I have it registered but I'm wondering whether to return it to the outlet where I purchased it or contact HP direct? TIA

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1 person had the same question
1 REPLY 1

‎04-18-2022 01:55 PM

HP Recommended

Hi @Gillyjude 

 

Welcome to the HP Support Community. Congratulations on your new system. We are sorry about the keyboard concern. We want to help.

 

I have sent you a private message with further instructions to get this issue sorted. In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

NIRVANA_95
I am an HP Employee
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