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‎08-05-2024 07:11 AM

HP Recommended
Product: HP Pavilion x360 - 14m-dh0001dx
In my HP Pavilion x360 Convertible 14m-dh0xxx notebook, the keyboard and touch pad do not work. I have tried updating the drivers via Device Manager and uninstalling and reinstalling them, as well as restoring the BIOS to default settings. The keyboard works when I enter the BIOS, but after Windows starts (when the HP logo appears on the screen), neither the keyboard nor the touch pad functions.
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Accepted Solutions

‎08-05-2024 08:20 AM

HP Recommended

Did you install Windows 11?


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2 REPLIES 2

‎08-05-2024 08:20 AM

HP Recommended

Did you install Windows 11?


I am a volunteer forum member. If my suggestion helped you solve your issue, help others by marking that post as the accepted solution. Say thanks by clicking on the Yes button next to the "was this reply helpful?"



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‎08-05-2024 11:20 AM

HP Recommended

Yes I did upgraded windows 10 to windows 11. After getting problem in 11, again I install windows 10. when i boot the computer again and press ESC that time menu shows up and shows arrow keys and keyword works in BIOS. Keyword does not work after showing HP logo.

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