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‎03-21-2021 01:05 PM

HP Recommended
Product: laptop14-bs015nf
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

With my personal laptop 3 years old, I have a boot device problem.

 

I made an harddrive diagnostic:

SMART CHECK Passed
Short DST Failed

Failure Id = RK005H-911AJG-MFPURF-60T003
Product Id 2PX52EA#ABF
version Bios 1.18.0.0

 

What can I do?

TIA

Jean-Yves

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-21-2021 01:11 PM

HP Recommended

Hi, Jean-Yves:

 

Below is the failure report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
RK005H-911AJG-MFPURF-60T003OKXXXXXXXXXX3/21/21303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive, and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

HP 14 Laptop PC (Intel)HP 14g Laptop PCHP 14q Laptop PC Maintenance and Service Guide

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

After you replace the drive, you can use another Windows PC running W7 64 bit or newer to create a bootable USB recovery drive with the HP cloud recovery tool that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

Ordinateurs grand public HP - Utilisation de l'outil HP Cloud Recovery (Windows 10, 7) | Assistance ...

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎03-21-2021 01:11 PM

HP Recommended

Hi, Jean-Yves:

 

Below is the failure report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
RK005H-911AJG-MFPURF-60T003OKXXXXXXXXXX3/21/21303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive, and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

HP 14 Laptop PC (Intel)HP 14g Laptop PCHP 14q Laptop PC Maintenance and Service Guide

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

After you replace the drive, you can use another Windows PC running W7 64 bit or newer to create a bootable USB recovery drive with the HP cloud recovery tool that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

Ordinateurs grand public HP - Utilisation de l'outil HP Cloud Recovery (Windows 10, 7) | Assistance ...

Was this reply helpful? Yes No

‎03-21-2021 01:18 PM

HP Recommended

Thanks Paul for the quick answer!

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‎03-21-2021 01:52 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
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