laptop Memory Error

[Jaws01]

Memory error

FAILURE ID : ME7L82-8947GQ-MFPX7G-401R03

PRODUCT ID : T6T09UA#ABA

ONBOARD MEMORY. IS THERE ANY WAY TO IDENTIFY WHICH MEMORY CHIP FAILED?

[Paul_Tikkanen]

Hi:

Unfortunately, the problem is much worse than figuring out what memory chip went bad.

Since your notebook comes with 16 GB of onboard memory, the motherboard would have to be replaced in order to fix the problem.

Onboard memory is an integral part of the motherboard and cannot be removed or replaced.

Below is the link to the service manual...

HP Spectre x360 Convertible PC Maintenance and Service GuideIMPORTANT! This document is intended for...

[Jaws01]

I understand its onboard memory. however it is a standard BGA style chip which can be purchased in single units and replaced for $200.  If i know which chip. 

[Paul_Tikkanen]

Unfortunately, there is no one here that would be able to help you identify which bank of onboard memory has failed.

Here is a copy and paste of the failure report generated by the code you posted, minus your notebook's serial number, which the forum rules of participation prohibit anyone from posting...

Failure Information

Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message

ME7L82-8947GQ-MFPX7G-401R03

OK

00000

1/24/15

200

Memory

Cache Module, Memory, Memory Board

Memory Module Failure (no DIMM id)

[Jaws01]

Thanks for your prompt replies.  One last question, Do you know if there is any information that maps addresses to a chip. I have run memory tests from usb which gives me address errors. However I can not tell me which address is in which chip.

[Paul_Tikkanen · Accepted solution]

You're very welcome.

Unfortunately, that I do not know.

[Jaws01]

Thank you for the reply.  Even though you don't have the answer I needed I now know to look somewhere else for the answer. 

[Paul_Tikkanen]

Anytime  

Glad to have been of assistance. 

Hopefully, you will be able to repair the notebook for the least cost.