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‎08-05-2025 01:49 AM

HP Recommended

laptop charges only when off. stops charging when on. victus 16-s1023dx

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1 REPLY 1

‎08-06-2025 11:47 AM

HP Recommended

Hi @victusfixus,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your Victus 16-s1023dx laptop only charges when powered off and stops charging when turned on, it’s likely a power delivery or battery management issue. Let’s go through the steps to troubleshoot this:

1. Check the Charger and Port

  • Use the original HP charger that came with the laptop.
  • Plug directly into a wall outlet, not a surge protector.
  • Inspect the USB-C or barrel connector for damage or looseness.


2. Battery and Adapter Test via HP Diagnostics

  1. Turn off the laptop.
  2. Press Esc repeatedly → then F2 to enter HP UEFI Diagnostics.
  3. Run:
    • Battery Test
    • AC Adapter Test

This will confirm if the battery or adapter is failing.

3. Update BIOS and Drivers

Charging issues can be caused by outdated firmware.


4. Reset Embedded Controller (EC)

This resets the battery and power management.

  1. Turn off the laptop.
  2. Disconnect the charger.
  3. Press and hold the Power button for 30 seconds.
  4. Reconnect the charger and power on.


5. Check Battery Status in Windows

  • Go to Device Manager → Batteries
  • Right-click Microsoft ACPI-Compliant Control Method Battery → Uninstall
  • Restart your laptop to reinstall it automatically

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

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