laptop doesn't start

[Gael456]

hp envy x360 15-ey0013dx doesn't start and just has a white light blinks when charging.

[Raj_05]

Hi @Gael456,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The white light blinking on your HP Envy x360 15 laptop when charging typically indicates a power or charging issue. Here are some steps you can try to troubleshoot and resolve the problem.

Perform a Hard Reset

• Unplug the power adapter from the laptop.
• Press and hold the power button for about 15-20 seconds to drain any residual power.
• Reconnect the power adapter and try turning on the laptop.

Check for Power Supply Issues

• Use a different charger if available, to rule out a faulty adapter.
• Check the charging port for any visible damage or debris that might be causing a poor connection.

Test Without the Battery

• If your laptop’s battery is removable, try the following:
  • Remove the battery and plug in the charger without the battery.
  • Try to power on the laptop with just the charger connected.

Inspect the LED Blinking Pattern

• Count the number of blinks in the light if it follows a specific pattern. HP laptops use a blink code system to indicate hardware issues (e.g., memory, processor, motherboard). If you notice a consistent blink code, you can look it up in the HP support documentation.

Check for Overheating

• If your laptop was running hot previously, it might have shut down due to overheating. Allow it to cool for a few minutes, then try turning it on again.

Try a Different Power Outlet

• Sometimes, the issue could be with the power source. Try plugging your charger into a different wall outlet.

Test with an External Monitor (Optional)

• If you suspect the issue might be with the display, try connecting the laptop to an external monitor to see if anything shows up.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support