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HP Recommended
hp envy x360 15-ey0013dx
Microsoft Windows 11

hp envy x360 15-ey0013dx doesn't start and just has a white light blinks when charging.

1 REPLY 1
HP Recommended

Hi @Gael456,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

The white light blinking on your HP Envy x360 15 laptop when charging typically indicates a power or charging issue. Here are some steps you can try to troubleshoot and resolve the problem.

 

Perform a Hard Reset

  • Unplug the power adapter from the laptop.
  • Press and hold the power button for about 15-20 seconds to drain any residual power.
  • Reconnect the power adapter and try turning on the laptop.

Check for Power Supply Issues

  • Use a different charger if available, to rule out a faulty adapter.
  • Check the charging port for any visible damage or debris that might be causing a poor connection.

Test Without the Battery

  • If your laptop’s battery is removable, try the following:
    • Remove the battery and plug in the charger without the battery.
    • Try to power on the laptop with just the charger connected.

Inspect the LED Blinking Pattern

  • Count the number of blinks in the light if it follows a specific pattern. HP laptops use a blink code system to indicate hardware issues (e.g., memory, processor, motherboard). If you notice a consistent blink code, you can look it up in the HP support documentation.

Check for Overheating

  • If your laptop was running hot previously, it might have shut down due to overheating. Allow it to cool for a few minutes, then try turning it on again.

Try a Different Power Outlet

  • Sometimes, the issue could be with the power source. Try plugging your charger into a different wall outlet.

Test with an External Monitor (Optional)

  • If you suspect the issue might be with the display, try connecting the laptop to an external monitor to see if anything shows up.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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