laptop getting small intensity of shock like electrical current

[lakku1]

When charging adapter plugged to my PC the entire body of the laptop getting small intensity of shock, it observes only when adapter is plugged in time only, how to solve this problem

[Raj_05]

Hi @lakku1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Experiencing a mild electric shock when touching the metal parts of your HP Pavilion Laptop while it's charging can be a sign of grounding or electrical issues. Here are a few steps to resolve the issue.

Check the Power Outlet:

• Grounded Outlet: Ensure the power outlet you're using is properly grounded. If you're using an ungrounded outlet, it can cause small electrical currents to pass through the laptop's body. Try plugging the charger into a different, grounded outlet.
• Test with Another Outlet: Try using your laptop in a different location to rule out any wiring issues in the outlet.

Inspect the Charger:

• Damaged Charger: Examine the charging adapter and cables for any visible damage or fraying. A faulty adapter can cause electrical leakage.
• Use a Genuine Charger: Ensure you're using the original charger that came with your laptop. Third-party chargers might not be properly grounded.

Use a Three-Prong Power Plug (If Available):

• Some chargers come with a two-prong plug, which may lack proper grounding. If your charger supports it, switch to a three-prong plug.

Use an Anti-Static Mat or Pad:

• Consider using an anti-static mat or pad beneath your laptop when charging. This helps in discharging any small amounts of static electricity.

Check for Laptop Body Damage:

• If the laptop casing is damaged, it may expose internal components, which could lead to electric shocks. Ensure there’s no visible damage to the laptop's body.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support