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‎04-21-2020 04:35 PM - last edited on ‎04-21-2020 05:30 PM by Retired

HP Recommended

How do you get a hold of HP ? The keyboard is separating from the computer case when I open & close the top.The website says the warranty started on 8-2-18 but I bought from store on 4-29-19. 

[edit]

Product 4ag13ua#aba

2 REPLIES 2

‎04-22-2020 01:44 AM

HP Recommended

Hi @Bradhartsoe

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎04-24-2020 11:58 AM

HP Recommended

I have not heard from HP, are they sending me an email or contacting me from this website. It would be much easier if you gave me a phone number to call, one without needing a id number to answer your call.

 

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