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HP Recommended
HP Envy 13-ad1xx
Microsoft Windows 10 (64-bit)

I own this laptop for 8 months now but three months later I've noticed one loose screw on the bottom case right corner

..but first, I ignored it, then, unfortunately, I found that the screw just fallout and it is missing now !!

I don't know what the type of this screw or the type of the screwdriver!

does this screw issue is included the warranty?

if not where can I buy a replacement screw?

 

1 REPLY 1
HP Recommended

@AmaEzz

 

Welcome to HP Support Community
 

Since you are still within the warranty period, I would request you to contact HP Support for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.