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‎05-29-2019 05:57 AM

HP Recommended
Product: Example: Pavilion 15-cw0003ng
Operating System: Microsoft Windows 10 (64-bit)

Hello I have hp Pavilion Laptop 15-cw0003ng with AMD ryzen 5. I bought it in December 2018. From last 2 weeks the laptop is making too much noise continuously in intervals. I got to know that it is the fan which is making these unbearable noises. On HP support https://support.hp.com/us-en/document/c00042629 i found out a solution to this by updating latest BIOS version . I did it successfully. But nothing changed infact my laptop is making louder noise and more frequently. It is really painfull because its disturbing my studies and I cannot take my laptop to my University lectures. Please help.

3 REPLIES 3

‎05-29-2019 07:19 AM

HP Recommended

Hi,

When you say loud noise, do you mean the fans are spinning fast and that is the noise you are hearing? or a strange noise, such as the fans rattling or scraping against something?

 

Can you open Task Manager and click on more details. (Right-click on Start and click on Task Manager)

See if there is a Process using a lot of CPU constantly (20% or more)

 

Let me know,

David

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‎05-29-2019 07:51 AM

HP Recommended

Hello David

 
Yes the fans are making loud noise as if they are rattling or scraping against something. It is too strange. As you said ,I checked if any process is using CPU constantly more than 20% but there is nothing like that.
Please help me to solve this issue.
 
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‎05-29-2019 10:00 AM

HP Recommended

OK. Since the PC is under warranty you should contact HP support directly and have fixed under warranty. If you identify your PC in link below you will get the contact options in Germany.

 

https://support.hp.com/de-de/contact/laptops

 

Let me know if you need further help,

David

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